Frequently Asked Questions
Do you charge Service Fees?
No, we do not charge service fees for currency exchange.
What are the methods of payment?
We accept Cash, Debit Card. In fact, we encourage you to pay with Debit Card. It is more convenient and safe. We also accept Canadian Bank Drafts payable to HCE (short for Happy Currency Exchange.) when you purchase over 10,000 US dollars. Please give us a call for a quote. We do not accept Credit Card payment.
Do you take foreign coins?
No, we do not take any foreign coins. We recommend you to spend all of the coins during your trip before coming back to Canada.
I have some old banknotes, can I exchange them with you?
We only take the ones that are in circulation. If you are not sure whether they are in circulation, we recommend you to look them up online. Alternatively, you send a picture of them and send it to our email: email@example.com, we are happy to answer your questions and save you a trip to our branches.
Do I need to provide identification when I transact with Happy Currency?
If the transaction results over 3,000 CAD, a piece of government issued photo identification is required by law. It is also Happy Currency’s policy to ask for identification when customers conduct transactions over 2,800CAD within 2 calendar days and all non-cash transactions, i.e. transactions involving bank drafts or Money Transfers.
Why are your rates different than what I see on the Internet or the Newspaper?
The rates you see on newspapers or the internet are the inter-bank market rates (spot rates). They are the rates that are set when banks trade currencies among themselves; they are not retail prices. All foreign currency exchanges set their own pricing based on the market rate, and the retail rates can differ greatly among different institutions. Our rates are always better than your bank.
What is your worldwide wire transfer fee?
Happy Currency Exchange offers a $25 flat fee for Major currencies wire transfer, this only applies when you purchase the foreign currency from us, if you want to send with the same currencies, we will charge additional 2% fee, please call our store for details.